Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.omegatrees.com (the "Site"). This Site is owned and operated by 1001255389 Ontario Ltd. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of 1001255389 Ontario Ltd. and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
   
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
   

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

1001255389 Ontario Ltd. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless 1001255389 Ontario Ltd. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Ontario.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes‍

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

90-Day Money-Back Guarantee

We stand behind our product. If you're not satisfied, you may request a refund under the terms below. Please read this policy carefully, as it defines the full scope of our guarantee.

Eligibility

To qualify for a refund, you must:

1. Have purchased directly from us. This guarantee applies only to orders placed through our official website. Purchases made through Amazon, third-party retailers, marketplaces, resellers, or any other channel are not covered and must be addressed through that seller's own return policy.
2. Submit your request within the guarantee window. You must submit a complete refund request within 104 days of your order date — that is, within the 90-day guarantee period plus a 14-day submission grace period. Requests submitted after this window will not be honored, without exception.
3. Have used the product as directed. This is a satisfaction guarantee for customers who have genuinely tried the product according to the usage instructions on the label. It is not a "changed my mind" or unused-product return.

Required Documentation

A refund request is considered complete only when you provide all of the following:

• Your order number or other proof of purchase from our website;
• A photo of the empty or used product container(s); and
• A written statement confirming that you used the product as directed.

Incomplete requests will not be processed until all required documentation is received. We may request additional information to verify your claim.

What We Refund

• We refund the purchase price of the product only. Original shipping charges, handling fees, taxes, and any other charges are non-refundable.
• No return shipment is required. Please do not ship the product back to us; we do not accept or process physical returns under this policy.
• Refunds are issued to your original payment method. We do not issue refunds as cash, check, or store credit, and we cannot issue a refund if the original payment method is no longer valid or available.
• Refunds are typically processed within a reasonable period after your request is approved. The time for funds to appear in your account depends on your financial institution.

Limits

This guarantee is subject to the following limits, which apply per customer and per household:

1. One refund per customer and per household. Only a single refund will be granted to any individual customer or household, regardless of the number of orders placed.
2. Maximum refund amount. The total refund will not exceed the price of three (3) containers, even if a larger quantity was purchased.
3. Retail and personal orders only. This guarantee does not apply to bulk, wholesale, distributor, or reseller orders, which are governed by separate terms.

Important Disclaimer

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. This guarantee is a satisfaction guarantee only and is not a representation regarding the product's health effects or results, which vary from person to person.

Changes to This Policy

We reserve the right to modify, suspend, or terminate this guarantee at any time, for any reason, without prior notice. The policy in effect at the time of your purchase will apply to your order. We also reserve the right to verify claims and to deny any request we determine, in our sole discretion, to be fraudulent, abusive, or inconsistent with this policy.

Contact Details

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Please contact us if you have any questions or concerns. Our contact details are as follows:

Michael Barr - info@omegatrees.com

You can also contact us through the feedback form available on our Site.